Join the team

X˙CORE STUDIO MANAGER

ABOUT US

X˙CORE specializes in high-intensity pilates that is designed for muscle-sculpting, core strength training, and full body conditioning. This workout integrates the key elements of resistance and counter-resistance in a sequence that allows members to get the most out of each move. This encourages maximum exertion of one muscle group at a time in a low-impact workout that reduces the risk of injury.

At X˙CORE, members see a breakthroughs in athleticism by challenging their bodies and minds to the next level. We provide classes and instruction to athletes of all levels and we leverage music and communal energy to push towards a common goal of achievement.

WHY X˙CORE

X˙CORE has created a wonderful community of instructors and clients across the Bay Area in Oakland, Emeryville, Marin, and San Francisco. We pride ourselves on not only providing a challenging and safe space to work out, but also to support each other and lift each other up to be the best versions of ourselves. We consider our team our family and look forward to welcoming you to our fit fam!

Job details

Job Type: Part-time

Qualifications

Customer Service: 2 years (Preferred)
Qualified applicants will have prior team leadership experience, including training and providing feedback to team members; excellent communication skills; a strong desire to lead within the X˙CORE culture. Budgeting and marketing experience will be considered, but are not necessary prerequisites.

Duties & Responsibilities

The Studio Manager is responsible for studio operations on a daily basis. The successful candidate enjoys being involved with customers, sales and must be a fitness enthusiast!

Leadership

Ensure that excellent customer experience is top priority!
Responsible for studio daily operations; set the weather in your studio so your studio team loves to come to work
Train, supervise, coach and mentor all studio staff on front desk processes.
Oversee studio maintenance & cleanliness (proactively and as issues arise)
Build and foster relationships in your studio, with your instructors and local community
Proactively identify and address conflicts within your studio
Acknowledge your studio team’s wins and show gratitude
Be open to, embrace and manage change within your studio and your studio team

Client Interaction/Customer Service

Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example.
Actively assist students and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance.
Check students into class/workshop/etc through software system (MarianaTek or equivalent systems) when needed, completing all paperwork/forms as appropriate.
Oversee all billing issues (contracts, cancellations, freezes, failed credit cards, etc)
Confidently manage conflict in high pressure situations
Develop meaningful relationships and connections with clients

Studio Operations

Responsible for recommending ordering of supplies and working with vendors; develop and maintain schedules to ensure that all operating processes are completed
Manage retail area including ordering, re-merchandising and constantly training staff on products.
Be an expert on studio specific and company-wide operational procedures and policies
Seamlessly transition yourself, team, and studio to new ways of working and processes
Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
Support us in ensuring that all company-wide initiatives are executed in the studios

Minimum Requirements

2-3 years in a supervisory role
Experience supervising people successfully
Experience working in retail and/or yoga/gym industry a plus
High school degree, college degree preferred

Skills Sets

Strong team player who understands corporate goals and can apply those to studio goals, motivating employees to reach individual and team goals within given timelines and constraints.
Energetic, positive, and enthusiastic leader with strong interpersonal skills to effectively lead the team to meet goals.
Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.
Comfortable and effective in a sales role which also requires listening to clients, positioning products, and asking for the sale with confidence and enthusiasm
Dependable and accountable with a strong sense of urgency
Experience resolving employee and/or customer conflicts in a positive, professional, and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery
Self-starter who also has a flexible schedule and strong work ethic to manage a studio that is open 365 days/year, often 12-15 hours/day
Must be customer-focused and deliver the company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
Ability to lead by example; acting/speaking respectfully, appropriately, and courteously with customers and/or employees who may become angry or raise their voices.
Strong written and verbal skills and ability to tailor communications based on audience and needs of business for both short and long-term results
Passion for the product we sell (i.e. pilates/climb/fitness) and ability to understand and clearly communicate the different products/programs we offer.
Comfortable with computers and effective at learning and using the necessary software products (i.e. MarianaTek, email, Google documents, spreadsheets, etc.)