X-CORE Guest Experience Team

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner

  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients

  • Share pricing and class information with prospective clients

  • Deliver machine demos to new clients

  • Complete studio tours with new clients

  • Work alongside and support X-CORE instructors to ensure a successful and seamless client check-in and class experience

  • Ensure general knowledge of MindBody system

  • Assist Management with day-to-day operations of the studio

  • Understand X-CORE product knowledge, policies and procedures for retail operations

  • Actively maintain studio cleanliness and organization between each class so each client receives the best X-CORE experience

  • Complete opening and/or closing checklists

  • Perform other studio duties as needed

 

QUALIFICATIONS

  • Must have superior customer service skills

  • Must have excellent interpersonal skills and a service-oriented outlook

  • Must be highly organized

  • Ability to work independently as well as on a team

  • Should have a strong ability to communicate clearly with team members, clients and senior management

 

IDEAL WORK REQUIREMENTS

  •  Minimum of 5 hours/week


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