Guest Experience Team

ABOUT US

X˙CORE specializes in high-intensity pilates that is designed for muscle-sculpting, core strength training, and full body conditioning. This workout integrates the key elements of resistance and counter-resistance in a sequence that allows members to get the most out of each move. This encourages maximum exertion of one muscle group at a time in a low-impact workout that reduces the risk of injury.

WHY X˙CORE

X˙CORE has created a wonderful community of instructors and clients across the Bay Area in Oakland, Emeryville, Marin and San Francisco. We pride ourselves on not only providing a challenging and safe space to workout, but also to support each other and lift each other up to be the best versions of ourselves. We consider our team our family and look forward to welcoming you to our fit fam!

KEY RESPONSIBILITIES

Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Complete studio tours with new clients
Work alongside and support X˙CORE instructors to ensure a successful and seamless client check-in and class experience
Ensure general knowledge of MarianaTek booking platform (online training course provided)
Assist Management with day-to-day operations of the studio
Understand X˙CORE product knowledge, policies and procedures for retail operations
Actively maintain studio cleanliness and organization between each class so each client receives the best X˙CORE experience
Complete opening and/or closing checklists
Perform other studio duties as needed

QUALIFICATIONS

Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and management