Bring your grippy socks!

Grip socks must be worn during class for hygienic reasons. If you don't already have a snazzy pair of your own, these are available in studio for purchase. You may also purchase a pair online here, and they will be ready for pick up in the studio. 

 

CANCELLATIONS

X-Core classes fill up quickly and there are a limited number of spaces available in each session. Clients are responsible for canceling their class at least 12 hours in advance to avoid a late cancellation or no show charge. 

  • For unlimited packages, clients will incur a Late Cancel fee of $15 if the class is canceled within the 12-hour cancellation window. A No Show fee of $25 will be charged if you are signed for a class and do not attend.
  • For all other class deals or limited autopay contracts, the client will lose that session from their package. Classes cannot be rescheduled for a different class time past the 12 hour window.
  • Private sessions require a 24 hour cancellation notice. 

All members must agree to the X-Core cancellation policy prior to taking class.

 

WAITLIST

We strongly recommend clients waitlist for classes. 

If a client cancels 12+ hours prior to the start of class, you will be added into the class and will receive an email and text notification. If a client cancels their reservation past the 12-hour window, you will not be automatically added into the class. Instead, you will either receive a text or phone call from X-CORE asking if you'd like to be added to the class first. If we don't hear from you within the 12-hour window, no class will be docked from your account.

Once you are removed from the waitlist, the 12 hour cancellation policy applies as well so please be aware of this once you receive the email confirmation that you have been added to class.

You can put yourself on the waitlist the same way you register for class. Just choose Yes, Add me to the Waitlist. If your plans change, please remove yourself from the waitlist as you will be subject to our cancellation policy.

To check your status, log into MINDBODY > My Info > My Schedule. You are enrolled in class if it says "Waitlist Unconfirmed". 

 

RUNNING LATE

To ensure your safety and the experience for the rest of the class, we can not allow participation up to 5 minutes past the start of class.

If you do not arrive within 5 minutes of the scheduled class time, your space may be given to someone who is waiting. 

 

TERMS & CONDITIONS

All sales are final. Classes are not eligible for transfer, refund or exchange. Instructors and classes are subject to change without notice. All classes must be pre-paid through our online scheduling program. A valid credit card is required for all accounts including unlimited month members.

Clients are required to wear grippy socks. These are available for purchase at the studio. 

Please arrive at least 5-10 minutes before the scheduled start time so that your instructor can provide a brief orientation of the machine. If you do not arrive within 5 minutes of the class start time, your spot may be given away to someone that is waiting.

To cancel your 30-Day Unlimited Membership, please email info@xcorestudio.com prior to your next renewal date.