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POLICIES & PROCEDURES

 

PERKS & RETAIL

Welcome Gift

  • New team members receive one X-CORE swag item to rep X-CORE

Retail

  • Staff receives 30% off all retail, including clothing, accessories, food and drink.

  • Team members will receive a promo code to use. The promo code is for X-CORE team members only, not for friends and family. The promo code will be revoked if a team member abuses their privileges.

  • All instructors must have a credit card on file in MindBody.

Classes & Discounts

  • All team members can drop into any class for free if there is space. The instructor does not get comped for drop ins.

  • Instructors receive 4 classes a month, which allows them to sign up ahead of time for a class.

  • Additional Classes

  • If an instructor wants to reserve a spot and has used the allotted instructor classes, each additional class is $20 per class.

  • Instructors receive 30% off class packs.

Friends and Family Comps

  • If there is space in class, you can add up to 3 guests per class that you are teaching. Note: instructors will not be compensated for it.

  • ALL guests must have an account created and must sign a waiver.

  • 1 X-CORE friend or family can receive a 6-month unlimited pack at $99 per month (can be applied to yourself)

Benefits

  • Option to sign up for self-funded health benefits


SUBS

Commitment

  • Your regular blocks should be taught by your awesomeness at least 80% of the time. If you would like a permanent schedule change, please let us know 2 weeks prior.

Sub Requests

  • At least 7 days of notice is required for time away.

  • Last minute subs should be found only in emergency situations.

  • Instructors must find their own subs. Reach out to your peers individually or post it in the Whatsapp Sub Request group. Once confirmed, notify Cora and Elaine in the Whatsapp group.

  • Email info@xcorestudio to inform us of your time away.


CLASS REMINDERS

  • We encourage all instructors arrive 30 minutes before class

  • Alarm clock issues, not waking up on time, not managing your calendar, or forgetting to secure a sub are inexcusable reasons for missing your block. Clients are relying on you to show up and teach them. When classes are unexpectedly canceled, X-CORE will credit clients with a free class to make up your absence and loses the goodwill and confidence of disappointed clients.


Rules of respect

Respect your teammates

  • Keep the interactions and gossip positive!

  • Leave the class setup and equipment in a state that you would want to find it.

Respect the brand - as an extension of X-CORE, you represent X-CORE in and out of the studio. Please be mindful of this when socializing and interacting with clients outside of class.

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