Guest Experience Team
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Complete studio tours with new clients
Work alongside and support X˙CORE instructors to ensure a successful and seamless client check-in and class experience
Ensure general knowledge of MarianaTek booking platform (online training course provided)
Assist Management with day-to-day operations of the studio
Understand X˙CORE product knowledge, policies and procedures for retail operations
Actively maintain studio cleanliness and organization between each class so each client receives the best X˙CORE experience
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and management
IDEAL WORK REQUIREMENTS
Minimum of 5 hours/week