CONFIDENTIAL & PRIVILEGED
Arrive at least 15 minutes before your class starts.
Make sure front desk area is clean.
Turn on lights, colored lights and VC screens.
AC should be set at ‘Cool’ 68 degrees F. If it’s already cool in the room, you may need to adjust the temp during class.
Set up sound system and mic - test the mic volume and music volume. Each instructor’s voice carries differently; make sure you know your mic and volume levels.
Review class roster - look for new clients (green stars) or unfamiliar names.
Greet each and every client by name prior to class. If you don't know the client, introduce yourself.
New clients (green stars next to names in MindBody), give them an orientation of the studio and the machines.
Put stuff away in cubbies / lockers
Towels, water, restroom and changing room location
Put your windscreen in the pill box.
Make sure the mic is in the rice.
Battery goes in the charger.
Mic pack is hanging over the instructor VC handrail.
Turn off the audio system.
Turn off all lights - room light, colored lights, VC screens.
Turn off the AC.
Email studio or client issues to email@example.com
Are there any operational issues that require management attention? E.g. machine broken, mic not working, etc.
Are there any client issues raised during your shift that require management attention?